Why doesn’t the gate open even though I’ve added my car to my profile?

The most common reason the gate doesn’t open, even though you’ve added a car or a license plate in the app, is that you don’t have access to the garage. Only once you have access to the garage can you activate opening with license plate recognition for your cars.

Contact your housing company’s board or a garage administrator and ask for access to the garage.

Once you have access, you’ll receive a welcome text message from Parqio, and you’ll find the garage and its gates in the Parqio app.

For security reasons, Parqio customer support can’t give you access to a garage. Only the board or your garage administrator can do this.