Terms of sale for private customers

1. Introduction

Parqio relates to sales conditions for consumer purchases of goods over the Internet. Consumer purchases over the internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Cancellation Act and the E-commerce Act, and these laws give the consumer inalienable rights. The laws are available at www.lovdata.no. The terms of this agreement are not to be understood as any limitation of the statutory rights, but set out the parties' most important rights and obligations for the trade.

2. The parties

The seller is Parqio AS, Gaustadallèen 1, 0349 Oslo, sales@parqio.com, +47 23 50 69 89, organization number 922 590 265, and is hereinafter referred to as the seller/seller.

Buyer is the consumer who orders and pays for a subscription via the Parqio app, on account.parqio.com, or via SMS, and is referred to below as the buyer/buyer.

3.Terms of conclusion of agreement

The terms apply to ordering and using additional services in Parqio, including automatic garage door opening. The terms and conditions apply to private customers.

4. General subscription terms

The contractual relationship with Parqio is an ongoing contractual relationship, and runs until the membership is terminated in accordance with chapter 10.

Upon conclusion of the agreement, the buyer gets access to the services as described in the Parqio app, on account.parqio.com or in SMS.

There is no binding period for the subscription.

5. The price

The price of the subscription is displayed in the Parqio app, on account.parqio.com, or in Vipps when you approve the agreement. The stated price is the total price the buyer must pay. Prices are stated in local currency and include VAT.

6. The payment

The subscription is paid in advance each month unless otherwise agreed, and is automatically charged to the buyer's preferred account or payment card.

7. Right of withdrawal

Parqio complies with the provisions of the Right of Revocation Act. The buyer must notify the seller of using the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, holiday or bank holiday, the deadline is extended to the nearest working day.

The withdrawal period is deemed to have been met if notification is sent before the end of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).

The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller receiving notification of the buyer's decision to exercise the right of withdrawal.

8. Complaint deadline

If there is a defect in the service, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he will invoke the defect. Complaints must be made to Parqio AS by e-mail to sales@parqio.com

If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or conditions on the seller's side, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances, withhold the service, demand fulfillment of the agreement and demand the agreement be terminated.

9. Liability of the parties

The seller is responsible for the additional services functioning as described. Parqio cannot be held responsible for direct or indirect losses that you or anyone else incurs in connection with the use of Parqio's services.

The buyer is responsible for providing and maintaining information that is necessary to be able to deliver and charge for the service, such as the registration number of the vehicle to be covered by the service and a valid payment method through our payment intermediaries Stripe and Vipps.

10. Termination of agreement

The buyer is free to terminate the agreement. Termination of the agreement is done in the Parqio app, at account.parqio.com or by e-mail to sales@parqio.com.

Amounts already paid are not refunded.

11. Regulation of price

The seller can, with one month's written notice, demand that the cost be regulated in line with the changes in the consumer price index. The new price can only take effect the next time the buyer is charged for the service.

12. Personal data

The seller is responsible for collected personal data. Unless the buyer agrees to something else, the seller, in line with the Personal Data Act, can only obtain and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer's personal data will only be disclosed to others if it is necessary for the seller to complete the agreement with the buyer, or in statutory cases.

See Parqio's privacy policy.

13. Conflict resolution

Complaints must be addressed to the seller within a reasonable time, cf. points 8 and 9. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact Forbrukerrådet for mediation. The Consumer Council is available on 23 400 500 or www.forbrukerradet.no.

14. Contact

If you have questions regarding our sales terms and conditions, you can contact Parqio via chat in the Parqio app, or by e-mail to sales@parqio.com.

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